If you have questions of a medical nature (e.g. you want to know what services or what scope of services your policy covers):
You can contact your medical coordinator or the Medical Assistance Control Directorate of Ingosstrakh’s Health Insurance Department during business hours (Mo – Thu 9:00 am – 6:00 pm, Fri 9:00 am – 4:45 pm. Outside business hours please contact our 24 x 7 dispatching service of our subsidiary OOO TIM Assistance at: (495) 232-34-60, 729-41-99, 725-73-48.
Insurants based in other cities in Russia other than Moscow can contact our medical representative in your city.
