Ingosstrakh Insurance Company Has Been Recognized as the Leader Among Insurance Companies in the Field of Online Sales
According to the results o the study conducted by the Skolkovo Foundation and VR_Bank, Ingosstrakh Insurance Company became the leader in online sales of policies for all retail types of insurance. The organizations conducted a joint study of the insurance market having assessed the degree of digitalization of insurance companies.
The list of studied participants included 45 leading Russian insurance companies in terms of the amount of collected premiums (excluding compulsory health insurance) based on the results of work in the first half of 2020. All companies were assessed according to certain criteria that give an idea of the level of their digitalization: financial indicators reflecting the role and place of the company in the market, the availability of online services, the number of downloads of the mobile application (applications), the speed of processing requests in social networks as well as the willingness of companies to sale the policies online as well as to settle insurance claims remotely. Ingosstrakh Insurance Company entered the top 10 insurance companies in terms of digitalization in the overall rating based on the results of the study.
You can buy online policies for all popular retail types of insurance from Ingosstrakh Insurance Company: voluntary health insurance, compulsory motor third party liability insurance, H&M insurance, execute property insurance policies, accident protection programs, traveler’s insurance policies and much more. This can be done both on the official website of the company and in IngoMobile application. IngoMobile is a full-fledged online office that allows the company's customers to extend any insurance policy and get access to all information. One can make various payments (revenues on installment contracts, pay bills or deductibles) in the application, learn about the procedure for dealing an insured accident or declare its occurrence. Note that since March 2019, VHI clients can not only choose a clinic to visit, but also agree on a medical service in the application, make an online appointment with a doctor or use telemedicine services.
The best proof of the high level of digitalization of Ingosstrakh Insurance Company is the company's rapid adaptation to changes in activities caused by the spread of COVID‑19 coronavirus pandemic. In the conditions of self-isolation of citizens, Ingosstrakh Insurance Company transferred almost all customer service processes in online mode, including opening access to online claims settlement for motor insurance and personal property insurance throughout Russia via IngoMobile application.
“Digitalization is an integral part of the modern world opening up new horizons for business. Now there is a quite natural process of customers' transition to a more active use of remote services. We are constantly working to improve the digital channels of interaction with customers offering the most comfortable way to design products and receive company services. And the fact that Ingosstrakh Insurance Company entered the top 10 rating of the most digital insurance companies in the Russian market confirms once again the correctness of our chosen course,” Sergey Mruz, Director of the Online Business and Customer Relations Development Department of Ingosstrakh Insurance Company, commented.
Ingosstrakh Insurance Company has been present at the international and Russian markets since 1947, and is the leader among Russian insurance companies.
Ingosstrakh Insurance Company is authorized to render all types of property insurance services, voluntary medical insurance and insurance against accidents and illnesses specified in cl. 32.9 of the Insurance Law of the Russian Federation, as well as reinsurance services. The company is present in 251 Russian settlements. Representative offices and subsidiaries of the insurance company operate in former Soviet, and other foreign countries.